Aestate Serenum d.o.o. (hereinafter: Island Escape Croatia), Nova Cesta
180, 10000 Zagreb, Croatia, will provide you with the information about the personal information
We commit ourselves to protect the client’s personal data in the manner that we collect only
essential basic information about users that are required to fulfill our obligations. All
information provided will be kept strictly confidential and accessible only to employees.
This page informs you of our policies regarding the collection, use, and disclosure of personal
data when you navigate throughout our website www.islandescapecroatia.com and the choices
you have associated with that data.
This policy applies when we act as a data controller with respect to the personal data of our
Along with our business and internal computer systems, this website is designed to comply with
the following national and international legislation with regards to data protection and user
General Data Protection Regulation EU 2016/679 (GDPR) Law on enforcement of General Data
What data we collect about you
When you browse through our site to explore your perfect speedboat tour or rent a boat, we
collect information from your computer, phone tablet or other device you’re using to access our
services, which in short are Your IP address, the browser you’re using, and your language
settings (cookies). There are also situations when we receive information about you from others
or automatically collect other information (cookies). It is just a basic overview of the information
we collect, so if you’d like to know more about it, find more detailed information bellow.
If you disagree with this Privacy Statement, unfortunately we will not be able to provide you with
our services. If you agree with our Privacy Statement, then you’re all set to explore our services
Personal information you voluntarily provide
Personal information is information that specifically identifies an individual, such as your name,
email address, telephone number, address, company, sex, and country.
We only collect personal information from you when you:
● Contact us directly by email. You can find the list of our emails on our homepage.
● Contact us directly by phone call. You can find our telephone numbers on our
● Contact us through our “Call us” or “We call you” that we have on our homepage.
● Fill our booking form.
● Fill in a questionnaire.
Non-personal information we collect
When you use our website, we may use technologies like Google Analytics, Facebook or
other third-party tools to collect information about your visit to our website. In an
essence, these tools provide us with the information on how you interact with our
website and social media.
Our website uses Google Analytics, a web analytics service provided by Google, Inc.
analyze how users use the site. We use this data to determine the number of users
visiting our website, to identify how they arrived to our website, and to obtain a better
understanding of their behavior on our website, such as most-viewed pages.
Furthermore, you can prohibit Google from collecting and analyzing the cookie generated data
about your use of the website by installing the browser plugin provided on this link.
We use Google AdWords Remarketing service which is provided by Google, Inc. You can read
Furthermore, you can prohibit Google from collecting and analyzing the cookie-generated data
about your use of the website by installing the browser plugin provided on this link.
With your permission, our website utilizes the Conversion Tracking Pixel service of Facebook
Inc., 1601 S. California Ave., Palo Alto, CA 94304, USA. This tool allows us to follow the actions
of users after they are redirected to a provider’s website by clicking on a Facebook
Advertisement. This service enables us to record the efficacy of Facebook advertisements for
statistical and market research purposes. The collected personal data remain anonymous.
Since the collected data is being saved by Facebook, they are able to connect the data with
your Facebook account and use the data for their own advertising purposes, in accordance with
Facebook’s Data Use Policy found here. Facebook Conversion Tracking also allows Facebook
and its partners to show you advertisements on and outside Facebook. In addition, a cookie will
be saved onto your computer for these purposes.
In addition, certain pieces of information such as IP address, browser version, and access times
are automatically sent to us by your computer or mobile device, and are stored on our server.
Information regarding the type of mobile device and operating system being used is also
collected at this time. We only use this information to conduct statistical and performance
analyses, or to prosecute unauthorized use of our website. The information remains anonymous
How and why we use your data
Business-related data processing
Island Escape Croatia processes your personal data to be able to deliver our services to you,
and to run, maintain and develop our businesses.
In order to ensure that our services are in line with your needs, these data will be used to gather
information like statistical analysis, business improvement, or any other business related action
with an end goal of providing you the best possible offer.
Island Escape Croatia processes your personal data to perform our contractual obligations
towards you, and to comply with legal obligations. Furthermore, we process your personal data
to pursue our legitimate interest to maintain and develop our businesses.
Direct marketing activities
Island Escape Croatia processes your personal data to inform you about our services and to
inform you of changes and top solutions for our services and products. Your data are also used
for research and analysis to improve our services and our website experience.
We may also use your data entered on our website in certain cases to send information by
email newsletter campaigns about other services, provided that you have given us consent to
Our internal servers
None of your supplied data will be stored on this website, sold, or passed to any of the third-
party data processors defined below.
Instead, the data will be collated into an CRM system via Web API services protected by
TLS(sometimes known as SSL), meaning that the content is encrypted using SHA-2, 256-bit
cryptography before being sent across the internet.
On the aforementioned contact forms, we will provide you with the possibility to choose to opt
in/out to our direct marketing campaigns.
Where we store your data
The storage locations are selected in accordance to run with maximum productivity and
performance and to create redundancies so the data is protected in the unlikely event of power
outage. We diligently carry out business to achieve that the data we gather under this privacy
policy is processed conforming to the directives of the policy and the requirements of applicable
law wherever the data is located.
both permanent cookies and session cookies, so that we can offer you the best service
The data saved in the cookies makes the use of our services as comfortable as possible for
you, not only for your current use of the respective service, but also beyond it.
If you do not want to allow permanent cookies, you can select the option to deactivate
permanent cookies in your browser.
We will report any unlawful data breach of this website’s database or the database(s) of any of
our third-party data processors to any and all relevant persons and authorities within 72 hours of
the breach if it is apparent that personal data stored in an identifiable manner has been stolen.
We think it is important that you are able to control your personal information. You have the
a) Right to access information: you have a right to obtain confirmation from Island
Escape Croatia as to whether or not personal data concerning you is being processed,
as well as the access to the respective data, including the issuance copy.
b) Right to rectification: you have a right to obtain from Island Escape Croatia without
undue delay the rectification of inaccurate personal data including the right to complete
c) Right to erasure: you have a right to obtain from Island Escape Croatia the erasure
of your personal data without undue delay if there is an issue with the underlying legality
of the data processing.
d) Right to be forgotten: you have the right to obtain from Island Escape Croatia the
erasure of personal data without undue delay and Island Escape Croatia shall have the
obligation to erase personal data without undue delay where applicable in accordance to
the Article 17 of GDPR.
e) Right to the restriction of processing: you have the right to obtain from Island
Escape Croatia the restriction of processing where one of the following applies:
– the accuracy of data is objected by the data subject
– unlawful processing and data subject objects the erasure of data and requests the
– data no longer necessary for the purpose, but required by data subject to the
establishment, exercise, or defense of legal claims
– objection to further processing, pending verification of legitimate grounds to override
those of data subject
f) Right to data portability: you have the right to receive the personal data in a structured,
commonly used and machine-readable format, and have the right to transmit those data to
another controller without hindrance from Island Escape Croatia to which the personal data
have been provided.
g) Right to object: you have the right to object to the processing your personal data at any time
on the following address: firstname.lastname@example.org
h) Right against the automated decision: you have the right not to be subject to a decision
based solely on automated processing, including profiling, which produces legal effects.
developments. We will not explicitly inform our clients or website users of these changes.
Instead, we recommend that you check this page occasionally for any policy changes.